Privacy Policy

Last Updated: June 2024

1. Introduction

Welcome to Remote Assistance. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our services, or interact with us. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

  • Personal Information: This includes your name, email address, phone number, and billing information when you create an account, purchase services, or contact us. We collect this information to provide and improve our services.
  • Usage Data: We collect information about your interactions with our website, such as your IP address, browser type, pages visited, and the time spent on each page. This helps us understand how our website is used and how we can improve it.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and other tracking technologies to enhance your user experience, analyze website performance, and deliver personalized content. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our site.

3. How We Use Your Information

To Provide Services: We use your information to deliver our services, process transactions, and manage your account. This includes using your email address to send you service-related information and updates.

To Improve Our Services: We analyze usage data to improve our website, services, and user experience. This includes identifying trends and optimizing our content and features.

To Communicate: We use your contact information to send you updates, and promotional materials, and to respond to your inquiries. You can opt out of promotional communications at any time.

For Security: We use your information to ensure the security and integrity of our services, protecting against unauthorized access or misuse. This includes monitoring for suspicious activity and enforcing our terms and conditions.

4. How We Share Your Information

  • With Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
  • For Legal Reasons: We may disclose your information to comply with legal obligations, enforce our terms and conditions, and protect the rights, property, or safety of Remote Assistance, our users, or others. This includes responding to lawful requests by public authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any change in ownership or use of your personal information.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights and Choices

  • Access and Update: You have the right to access and update your personal information at any time by logging into your account or contacting us directly. We will take reasonable steps to ensure that your personal information is accurate, complete, and up to date.
  • Opt-Out: You can opt out of receiving promotional emails by following the unsubscribe instructions included in each email or by contacting us. Please note that even if you opt out of promotional communications, we may still send you service-related communications.
  • Cookies: Most web browsers are set to accept cookies by default. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, if you disable cookies, some features of our website may not function properly.

7. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience and do not imply endorsement or control of the third-party sites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our services are not directed to individuals under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it. If you believe we have collected information from a child under 13, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any modifications indicates your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: [email protected]
Phone: +1302302 1697
Address: 800 N King Street Suite 304 Wilmington, DE 19801 United States

By using our website and services, you consent to the terms of this Privacy Policy. Thank you for trusting Remote Assistance with your information.